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Xerox Unused Supplies Return Form This return process applies to entitled supplies covered under a Xerox Contract. To return billable supplies, contact 1-800-275-9376. For used supplies recycling, please visit www.xerox.ca/gwa
* Required Fields
Reason for Return
Good / Unused : *
Damaged / Defective : *
Reason for Return (no longer have device, wrong shipment, excess, etc.):
Account Information (please complete applicable fields) :
Company Name : *
Serial Number or Customer Number : *
Shipper (Origin) / Pickup Information :
Contact Name : *
Email Address :*
Phone Number : *
Street 1 : *
Street 2 :
City, Province, Postal Code : *
Room / Pickup Location :
Pickup Location Times :
Special Shipping/Pickup Instructions :
Additional Comments/Special Instructions :
Instructions
  1. Please complete all sections.
  2. Follow shipping instructions below.
  3. You will receive an e-mail or phone call with a Return Material Authorization number (RMA) and further shipping instructions.
  4. Please allow 7 to 10 days for pick up.
  5. Please reply to your confirmation e-mail for inquiries.
Shipping Instructions

Returns under 200lbs:
  • Consolidate multiple items into larger
    box(es).
  • Maximum weight of each box is 70lbs.
  • Maximum number of boxes is 14.
  • Label the box(es) with the Return Material Authorization (RMA) number provided by Xerox.
  • Please do not write directly on Xerox original packaging.

Returns exceeding 200lbs:
  • Consolidate multiple items onto a pallet and shrink-wrap.
  • Label all pallets with Bill of Lading (BOL) provided by Carrier.
  • Have a copy available at pick-up.
  • Label the pallet with the Return Material Authorization (RMA) number provided by Xerox.
  • Please do not write directly on Xerox original packaging.
  • Supplies should remain in original packaging until used.
  • Boxes should be maintained in original or "like new" condition to allow restocking.
Reorder # * Carton Quantity*
Total Cartons
Total Shipping Boxes or Pallets*