Can't Find Your Order?

• Backorder - Product is currently not available.
• Cancelled - Order was not processed.
• Closed - All line items in this order have been shipped.
• Open - Order has not been received by customer.
• Shipped - Line item has left our warehouse.
• Order Date -The date your order was input into our computer system. This is done after Xerox receives your signature on the order.
• Promise Date - The date Xerox estimates for the delivery of your order.
• Scheduled Delivery Date - The date you and the carrier (the delivery company) have scheduled for the delivery of your order.
• Order Processed Date - The date your order passed validation was released for fulfillment.
• Shipped to Carrier Date - The date your order was shipped to the Carrier (the delivery company) from our warehouse.
• Carrier Receipt Date - The date your order was received at the Carrier( the delivery company) in your area.
• Installed Date - The date your order was completed and the equipment was installed.

• Item could have been ordered using a different customer number. Please try updating your profile with another customer number.
• Our service does not recognize the information you provided. Your customer number and zip code must match what is already on file. Please retry your entry.
• Order status is maintained for a 30 day period. Orders processed outside that window will not appear.

• Some printer or facsimile equipment products orders
• Some printer or facsimile equipment supply orders
• Orders placed through Xerox Authorized Resellers and Distributors

What should I do if my question wasn't answered?
Please use Webmaster Feedback to send us your questions or comments.

How far back can I check orders?
Orders placed within the past 30 days may be accessed online.

Can I check the status of a telephone order?
Yes, the status of orders placed online or via telephone may be checked using the Order Status system.