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Account Management > Request an equipment move
Whether moving across the hall or across the country, Via Xerox will coordinate the move of your Xerox equipment safely and efficiently. Contact a Via Xerox Equipment Relocation Specialist at 800-979-7356 for more information. In addition to placing move requests via the phone and Xerox.com portal, VIA Xerox customers can now email their requests to ViaXerox@xerox.com where a dedicated representative will coordinate new move requests.
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It's easy to start the relocation process! Simply submit a machine serial number for verification, then fill out the online request form. Within 24 hours of submitting the necessary information, a Via Xerox Relocation Specialist will Email you a Move Agreement. Once the Agreement is signed and returned, Via Xerox will begin processing your move.
Please submit the 9 character machine serial number, making sure there are no spaces between characters:
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Via Xerox uses only Xerox-trained carriers, assuring that your equipment is packed and moved according to Xerox specifications. If additional technical support is required to assure the safety of your equipment, Via Xerox will coordinate with your local carrier to alert your service technician of the move. And because Via Xerox is linked to the Xerox account databases, using Via Xerox will also ensure that your Xerox equipment records are updated.
How long will it take to move my equipment?
The Move Agreement will provide estimated Removal and Delivery Dates. Once we've received your signed Move Agreement, we will coordinate with Xerox Sales and/or Service, if required. Your local Xerox carrier will then call to confirm your move date. The length of time required depends on the type of equipment, the location of the equipment and the distance of the move.
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If you have more questions, please refer to our Equipment Relocation Q&A page, or contact one of our Relocation Specialists toll free at 1-800-XRX-RELO (1-800-979-7356).
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